Quality in a service or product is not what you put into it. It is what the client or customer gets out of it
A famous quote from Peter Drucker
It is easier to do a job right than to explain why you didn't."
A famous quote from Martin Van Buren
Quality is never an accident. It is always the result of intelligent effort.
A famous quote from John Ruskin
Quality means doing it right when no one is looking
A famous quote from Henry Ford